Terms and conditons

1. GENERAL

1.1 Lindefaas.com is a website operated by Linde Faas (hereinafter referred to as”, “us” or “we”), located at Rektor Qvigstads gate 21, 9009 in Tromsø, Norway.

1.2 These Terms and Conditions apply when you as a Customer (hereinafter referred to as the “Customer” or “you”) place an order via shop.lindefaas.com (the “Website”). With this agreement you also confirm that you have read and approved our Privacy Policy.

1.3 In order to make purchases on our website, the customer must, according to Norwegian law, be at least 18 years old.

1.4 Linde Faas reserves the right for any image and writing errors on the page, such as errors in description, technical specification, prices and price adjustments. In case of incorrect price for an item ordered, Linde Faas will inform the Customer of this and await the Customer’s approval of the corrected price before proceeding with the order.

1.5 The Website and all its content is owned by Linde Faas. This means that everything on the website may not be copied or used without the prior written consent.

2. ORDERS

2.1 When the Customer has placed an order on the Website, a purchase agreement has been entered into between the Customer and Linde Faas. We recommend the Customer to save the order confirmation for any future contacts with our customer service. The order confirmation is also the receipt that the purchase has been completed.

2.2 If the Customer wants to cancel their order after the order is confirmed by Linde Faas, the Customer can send an email to lindefaas@gmail.com as soon as possible after the order confirmation. If the order already has been sent, it will be processed as a return (as set forth in Section 5).

3. PRICES AND PAYMENT

3.1 The prices on our Website apply to orders placed on the Website. All prices are shown including 0% VAT (for delivery within the EU). VAT is not included in countries outside the EU.

3.2 Shipping fees will be calculated upon checkout.

3.3 The Customer is responsible for any customs duties being paid to the customs or equivalent authority in the country to which the Product / Products are finally delivered.

3.4 All payments are encrypted and processed according to the highest security standard.

The Customer has several options to pay for the purchase.

  • Debit or Credit CARD via Stripe –  Visa, Mastercard and American Express. Available worldwide.
  • PAYPAL – Account or credit card. Available worldwide.
  • IDEAL – Available in the Netherlands

4. SHIPPING AND DELIVERY

4.1 The Customer’s order usually is usually processed and sent within within three (3) to five (5) working days, unless otherwise agreed or stated in the order confirmation or in the product page, and will be delivered to the customer by registered mail. The time period for the shipping company to send the package to the customer may vary depending on which country the package should be sent to. Linde Faas reserves the right to possibly adjust the delivery time. In that case information will be sent via e-mail to the customer for approval.

4.2 Delivery will be made no later than 30 working days after Linde Faas has confirmed the order in writing through the order confirmation.

4.3 If the order is delayed more than 30 days, the Customer has the right to cancel their order.

4.4 Most of our packages will be delivered directly to the Customer’s mailbox, but in some cases the Customer receives a notification via email or ordinary mail to pick up the package from a specific delivery point or post office and within the time specified in the notification.

4.5 If the package is not retrieved, Linde Faas has the right to charge the Customer a fee for freight and administrative costs.

Fee for different currencies:

SEK – 190 SEK – kr
NOK – 210 NOK – kr
DKK – 150 DKK – kr
EUR – 20 EUR – €
GBP – 20 GBP – £
USD – 20 USD – $

4.6 If the Customer has ordered several products from different catagories, the order can be sent in separate packages. Cards are sent without a tracking number. Artprints and original artworks will be sent with a tracking number for each package.

4.7 Linde Faas is responsible for any damage that may occur during the shipment  to the Customer. If, upon receipt, the Customer discovers that the shipment is damaged in transport, either on the product or on the packaging, we ask the Customer to notify the shipping company.

After that, the Customer must report the damage to Linde Faas by sending an email to lindefaas@gmail.com, with attached pictures.  It is important that the Customer unpacks and inspect the products thoroughly as soon as possible after delivery.

5. RETURNS, WITHDRAWAL & EXCHANGE

5.1 When purchasing products on the Website, the Customer has a 14-day withdrawal period. This means that the Customer has the right to cancel the purchase by notifying Linde Faas accordingly within 14 days from when the Customer received the product.

5.2 If the Customer uses their right of withdrawal, the Customer is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when Linde Faas was notified of the withdrawal. The product shall be sent in its original condition, well packaged, preferably in the original package. If the product’s condition is altered in any way, additional costs may apply to the Customer. The Customer shall register their return via email to lindefaas@gmail.com. The Customer shall provide their name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. After registration the Customer will receive an email containing instructions and address details for sending back the package. The Customer should not attempt to make a return before contacting Linde Faas.

5.3 The Customer is responsible for the transport risk and shipping cost for the return. Please note that the return must be sent as a traceable shipment. We recommend the Customer to save the tracking number and proof of postage until Linde Faas has received the returned product. 

5.4 As soon as the returned product reaches Linde Faas and has been processed, Linde Faas will make a refund to the customer. All refunds will be made using the same method of payment the customer used to purchase the product(s). 

5.5 If the Customer wants to do an exchange of the product(s) for another product, it is processed as a return, i.e, the customer sends the product(s) back to Linde Faas, as set forth in 5.1 to 5.4. The Customer can then make a new order.

5.6 Linde Faas can not offer the right of return or exchange of custom/special made orders.

6. WARRANTY AND COMPLAINTS

6.1 The Customer must make a complaint of a defective product to Linde Faas within a reasonable time after the defect was discovered. If the complaint is made within two (2) months after the defect was discovered it is always made on due date. After three (3) years the Customer has lost his/her right to make a complaint, provided that no warranty states otherwise. 

6.2 The right to file a complaint applies to products which are defective according to applicable consumer protection legislation. Any Customer who wishes to assert their right to file a complaint for any product ordered, shall contact Linde Faas as soon as possible after discovering the defect, via e-mail.

7. FORCE MAJEURE

Linde Faas shall be exempt from damages and other measures if the performance of the agreement is prevented or delayed by any circumstance beyond our control, e.g. extreme weather, new / amended legislation, absent permits, war, fire, flood, labor market disturbances, technical problems, sabotage, unfavorable transport, terrorist attacks, changed governmental orders as well delays in the service by sub-suppliers due to circumstances set forth above. Linde Faas shall inform the Customer accordingly by e-mail if any such circumstances should arise, and if the situation has lasted more than six weeks, both the Customer and Linde Faas have the right to cancel the purchase with immediate effect.

8. CHANGES TO THE TERMS AND CONDITIONS

Linde Faas may make changes to the Terms of Conditions from time to time. When these changes are made, Linde Faas will make a new copy of the Terms and Conditions available on the website.

Your continued use of our website after any changes to the Terms and Conditions  means you accept the changes.

9. CONTACT INFORMATION

Communication between the Customer and Linde Faas, occurs via e-mail to lindefaas@gmail.com or by ordinary mail as follows:

Linde Faas       
Rektor Qvigstads gate 21, 9009 Tromsø, Norway

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