About our privacy policy

Linde Faas cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals. This privacy policy applies to the use of the website and the services provided by Linde Faas.

This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have regarding the personal data you provide us. If you have any questions about our privacy policy, please contact Linde Faas, you will find the contact details at the end of our privacy policy.

This privacy policy describes what personal data we at www.lindefaas.com collect from you and how we use your personal data. The privacy policy also describes your rights and how you can exercise them.

You are always welcome to contact us if you have any questions or comments.

1. When do we collect your data ?

We collect your data when you:

• Purchase our products.

• Communicate with our customer service, such as asking questions, processing of returns, guarantees or complaints.

• Send us pictures or other information.

• Using our contact form.

• Access our website. Our website also uses cookies; to find out more about the use of cookies and how you can manage them, please read our Cookie policy

• When you engage with us on social media (by mentioning/tagging us or by contacting us directly)

2. What data do we collect ?

• Your contact information – name, postal address, mobile or telephone number, email address.

• Your IP address and information about how you use our website.

• Purchase details including your choice of payment and transaction number.

• Your order history.

• Customer service information – all kind of communication and correspondence between you and our customer service department.

• If you are browsing our website, we may collect your IP address or other device identifier, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other portable device information.

3. Data we don’t collect or process

We do not store or process data from your credit cards such as card number, expire date or CVS number. We don’t ask you to provide personal identification number. The payment providers are responsible for collecting and processing that kind of data.

4. Why do we process your personal data?

Once you have provided your personal information to us, we will use this information for the purposes and with the support of the legal basis set forth below:

• In order to fulfill our agreements with you as a customer, such as handling and delivering your order.
  The purchase agreement we have entered into with you is the legal basis for the processing and is necessary for us to be able to fulfill our contractual obligations and to fulfill this agreement with you, eg. so we can deliver your order and get paid.

• To be able to handle customer service issues such as questions about our products, returns, guarantees and complaints.
  We will process your information in order to fulfill our obligations under applicable consumer law and we will process your information based on the legal basis based on our purchase agreement with you.

• In order to meet the requirements of tax and accounting legislation – to declare and count our sales.
  The legal basis is to be able to fulfill our legal obligations under law.

• In exceptional circumstances, we may process additional identification information from you to avoid financial fraud or identity theft.
  It is our legitimate interest to provide secure services that may prevent attempts to gain unauthorized access or unlawful use of our services.

5. Who do we share your personal data with?

We will never sell any of your personal data to a third party, and do not provide your personal information to third parties, unless required by law to do so or except for the operational necessities listed below:

• We provide your name, address, email and possibly phone number to the shipping company that delivers your product.

• We transfers the necessary personal data to accountancy service providers as well as tax and other public authorities when specific legislation requires this.

• Sometimes we need to confirm your personal data with payment service providers, in order to prevent financial fraud or identity theft.

6. How long we store your data

We will keep your data for as long as they are needed for the purposes for which your data was collected and processed or required by laws and regulations.

This means that we keep your data for as long as necessary for the performance of a contract and as required by retention requirements in laws and regulations.

Retention periods

We store your data for as long as you are a client with us. This means that we maintain and keep your client profile until you make it known to us that you no longer desire to use our services. Such a message also functions as a request to be forgotten. We are required to keep invoices with your (personal) information due to relevant administrative obligations, this information is safely stored for as long as the relevant term for these obligations has not yet passed. Personnel no longer has access to your client profile and any documents made because of your assignment or task.

About our dataprocessing

Below you can read how we process your data, where we save it, what security techniques we use and to whom the data is visible.

We assure you that we have taken all administrative, technical and physical measures to protect your personal data against accidental, unlawful or unauthorized destruction, loss, access, disclosure or use.

We ensure that your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. This is noted by a small “lock” icon for any website which uses SSL and is situated in the very beginning of your address bar, right before the web address.

Website and webhosting

We use webhosting and email services provided by WooCommerce, For our webhosting we use the services of Hostinger. Personal data gathered with the use of our website and services is shared with Hostinger requires access to these details to offer (technical) support. They will not use this data for any other purposes.

Payment processors

Mollie: For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organisational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the instalments permitted by the appropriate legal grounds.

PayPal: PayPal processes (part of) our payments in our webshop. PayPal processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. PayPal has implemented suitable technical and organisational measures to protect your personal data. PayPal retains the right to use your personal (anonymized) information to further improve their services and, in this context, share it with third parties. In the case of a request for a deferred payment (credit facility) PayPal will share personal and order information with the appropriate payment provider. All the aforementioned guarantees of the protection of your personal data are also applicable to third parties used by PayPal that uses third parties. PayPal does not store your data for longer than allowed by the legal terms.

Transport and logistics

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of several delivery services, including PostNL, Posten, DHL. For a successful delivery it is important that we share you name, address and residential details with these delivery services. They use this information with the sole purpose to carry out the agreement of delivery.

General purpose of data processing

We use your data with the sole purpose of providing you with our services. This means that the goal of processing this data stands in direct relation to the assignment or task that you offer us. We do not use this data for (addressed) marketing purposes. If you share information with us and we use this information to –not based on a request – contact you at a later time, we will first ask for explicit consent. Your data is not shared with third parties, with any other purpose than to fulfil accountancy and administrative obligations. These third parties are all obligated to a duty of confidentiality based on the agreement we have with them, an oath or legal obligation.

Cookies

In some areas of our website, we reserve the right to use cookies in order to make our service more user-friendly, more effective and safer. Cookies are small pieces of information that are stored on your computer and that your browser memorises. Cookies do not damage your computer and do not contain any viruses.

We use the information contained in cookies in order to facilitate the use of our site and to adapt the website to your needs. We recommend that you do not disable your browser from accepting cookies, as it will prevent you from moving freely from page to page and from taking advantage of all of the features of the website.

You can set or amend your web browser controls to accept or reject cookies. If you choose to reject cookies, you may still use our websites and some services, however your access to some functionality and areas of our website or services may be restricted substantially.

Please read the Cookies Policy on out website to learn more about how we use cookies and how you can manage them.

Your data protection rights

We always want to be transparent about how we process your information. At any time you have the right to:

• Access – If you want to gain access to your personal data processing, you have the right to request access to your data via an extract from the register.
  The request must be submitted in writing and signed by you.

• Rectification – If the data are incorrect or incomplete, you are entitled to have the data rectified, with the restrictions that follow from legislation.

• Erasure – You may request erasure of your information to the extent that is in accordance with applicable law and in accordance with entered into agreements with you and we will of course always do our best to accommodate your erasure request.

• Restrict processing – You have the right to restrict the processing of your personal data under certain conditions, such as for direct marketing or profiling if you oppose such processing. You also have the right to revoke a given consent at any time and to refuse different types of marketing.

• Object to processing – You also have the right to object to our processing (eg if any of the information collected is incorrect).

• Data portability – You have a right to ask us to transfer certain of your personal data we have about you to another company or organization, if it is secure and technically feasible. This right applies to personal data processed only by automated means and on the basis consent or of fulfilling a contract. Your request to exercise your rights as listed above will be assessed given the circumstances in the individual case. Please note that we may also retain and use your information as necessary to comply with legal obligations, and enforce our agreements.

Privacy policy changes

At all times we maintain the right to alter our privacy policy. This page always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.

Contact details

Linde Faas 

Rektor Qvigstads gate 21

9009 Tromsø

Norway

E: lindefaas@gmail.com